Digital India with poor internet service

Digital India with poor internet service

Digital India with poor internet service
January 10
09:47 2018

By Neelam Jeena

Gooogle News Team

A non government body has said that the poor quality Internet service could disrupt the delivery of E-governance program.
The body called Consumer Voice said that there is a need to ensure that reliable fast speed internet is necessary for citizens to be benefit from E-governance services.
The Voice study  recommended that TRAI must be mandate every Internet Service Provider to disclose a minimum average download speed that must be provided at least 95% of the time.
TRAI MySpeed app,which was used for this study,should be made robust and user-friendly.
TRAI should find a way so that consumer using internet can come to know the reduction in speed or loss of signal at a particular point of time.
Compensate for loss of Time and Money Due to Poor QoIS .
Lodging of complaints must be made simple and easy (App based complaint lodging and easy follow up).
Promote Internet application among rural and lower income consumers
The report has demonstrated evidence that poor quality internet service can disrupt delivery of E-governance program. There is need to ensure that reliable fast speed internet is necessary for citizens to benefit from E-governance services.
It has been established that Internet has become all-pervasive and has merely left some segments untouched. However, the concept of Quality of Internet Service (QoIS) still remains alien for the government, TRAI and service providers. Most consumers are also not able to distinguish between poor, average and good quality of service. As it can be seen from the highlights given below, a lot has been left desired when it comes to getting promised quality of service.
The study has been able to demonstrate that it is not just the provision of service that will help India become “Digital India”, rather Quality of Internet Service (QoIS) that determines the sustainability of this vision. It is for this that aforementioned stakeholders are urged to take corrective and timely measures that ensures promising future for Internet service, by serving the mutual interest of all.
Speed being an important parameter of QoIS, “Audit of wireless internet speed‟ was also conducted in eight states across the four telecom circles. It was found that users get much lower speed than what is claimed. It also shows a wide gap between 3G and 4G speed claims of ISPs and their actual performance. The poor level of internet speeds requires the government and the telecom regulator to devise mechanisms to improve internet speeds in one way or another. It has been found that the maximum 4G speed among the sample was just 4.10 mbps and only 1.50 mbps in case of 3G, which is not even close to its definition. This along with the highest speed reported by TRAI Analytics Portal i.e. 18.90 mbps provides sufficient evidence to question the delivery of promised speed to the end user at the point of use at a time informed the body.
Furthermore, According to SpeedTest Global Index for the month of September 2017, India was ranked at 111th  (8.52 mbps) out of 121 countries for its download speed. All neighboring countries except Bangladesh had higher average speeds.
“It is difficult to see Digital India with poor internet service”, says Prof. Sri Ram Khanna, author of the national study. He further adds, “Many a time the phone shows 3G but there is no signal – the display misleads – TRAI and DOT are sleeping on this issue.”
The report was presented to TRAI on October 30, 2017 and to attendees to a consumer conversation series organized in collaboration with India Habitat Center on December 18, 2017. It is also being presented to Government Ministries, MPs and opinion leaders.

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